How to delete your AVORIX account
This guide explains how to request deletion of an Individual account in AVORIX: Car Shipping, what happens to your data, and how to get help without reinstalling the app.
Request deletion without the app
Email support@avorix.com from the email address associated with your AVORIX account. Use the subject Account deletion request. Ask us to delete your AVORIX account and associated personal data. You can use this route if you have uninstalled the app or cannot sign in.
Request account deletion by email
We verify account ownership before acting. Never include your password, verification code, full payment card details or identity documents in the initial email. If you no longer have access to your account email, explain that in your request so support can help with ownership verification.
Delete your account while signed in
1. Open AVORIX or sign in to your Shipper account on the web.
2. Open your profile and choose Personal info.
3. Choose Delete account and read the information about deletion and retained records.
4. Enter your account email, then confirm Permanently delete account.
Sign in to your AVORIX Shipper account
Before you request deletion
Download any receipts you need. The self-service flow requires active shipments and outstanding payments, disputes or refunds to be resolved before it can accept deletion. If you need help with an open shipment or balance, contact support@avorix.com to initiate a support request. Deleting the app from your phone does not delete your account.
What happens to your account and data
An accepted request closes access to the Individual account. Background cleanup revokes sign-in sessions and deletes or anonymizes the personal profile, account email, home address, phone verification information and profile photo. Local drafts are removed, and saved wallet references and payment authorization are disabled. Deletion cannot be undone.
Deletion involves background processing and is not a promise of immediate removal from every system. For an emailed request, ask support for the expected completion time and confirmation of the outcome. If a request is delayed or you encounter an error, contact support from your account email.
Records that may be retained
Shipment and transportation records, payment and refund records, and security or fraud-prevention records may be retained where required for legal, financial or security obligations. This includes records held by payment processors. These records are separate from the personal profile and are retained for the period required by the applicable obligation. We do not promise that all transaction records are erased when an account closes.
Business accounts
The self-service instructions above cover Individual accounts. For a dealership, fleet, carrier or other business account, contact support@avorix.com and identify the account and your role. Support will verify your authority and explain the applicable deletion process. A company account cannot be deleted on the basis of an unverified public request.